Developers Build Custom Chatbot to Improve Patient Communications
A Modern Approach to Patient Interactions
Chat-based technology is mainstream in modern customer service. Chatbots, often used by online retailers, are computer programs designed to simulate conversation with human users. Often based on keywords and common topics, there is frequently not a human on the other end.
The healthcare field was slow to integrate this type of communication with patients due to the nuanced and complex needs of patient communications. And yet, for many people, including those with hearing impairments, this is a preferred communication method.